Frequently Asked Questions
Everything you need to know about NeoPro Cycling gear and services.
How do I determine the correct size for my cycling jersey?
We recommend using our detailed size guide found on each product page. Our kits are designed for a 'pro-fit'—if you prefer a looser club fit, we suggest sizing up one from your usual measurements.
What is your return policy for kits that don't fit?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate an exchange or a refund if the fit isn't perfect.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Express shipping options are available at checkout for those who need their gear before the weekend ride.
Do you offer international shipping?
Yes, NeoPro Cycling ships worldwide. International delivery times vary by country, and customs duties may apply depending on your local regulations.
How should I care for my cycling apparel to ensure it lasts?
To maintain the technical integrity of the fabric, we recommend machine washing in cold water on a gentle cycle using a wash bag. Always hang dry and avoid using fabric softeners or bleach.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options like Afterpay in select regions.